Return and exchange policy

If you have changed your mind, all items must be returned or exchanged within the following timeframes:

• Online purchase: 60 days from the date of delivery.
• In-store purchase: 60 days from the date of purchase.
• Please note, gift cards cannot be refunded.

All items presented for a change of mind must meet the following requirements:

• Proof of purchase is required for all returns.
• Item(s) should be returned unworn and undamaged with all the original tags attached.
• Footwear should be returned unmarked and in their original and undamaged box and packaging.
• If returning by post, please ensure to pack the item(s) securely to avoid damages during shipment.
• Due to the individual nature of Made to Order (MTO) purchases, once your order has been placed, cancellations and amendments can not be accepted. These products are not able to be returned or exchanged for change of mind. (Please note the MTO service is currently unavailable).
• Any returns purchased with a Westfield gift card will be refunded in the form of an R.M.Williams gift card.

Merchandise marked as seconds, sample product or RE•MADE product must be chosen carefully as these items cannot be returned due to the fault that was identified at the time of purchase. If the product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees.

R.M.Williams products are to be treasured and cared for. With proper maintenance they can be preserved for years of faithful, comfortable wear. For more information please see our Boot Care Guide and Boot Repair Service.